Returns & Exchanges
We want you to love your gear. If it’s not quite right, here’s how we make things easy:
Exchanges
Free exchanges within 15 days of your order date.
How it works: ship your item back to us (return postage not included), and we’ll ship your exchange out on us.
Timing: most exchanges finish in under 5 business days once your return is scanned in.
One-and-done: we allow one round of exchanges per order.
Returns
You may return items within 15 days of your order date for a refund to your original payment method.
Condition Check
Items must be unworn, unwashed, and in original condition (tags/packaging if applicable).
If it’s been worn out or washed (even with your favorite socks), it’s not eligible.
Quality Guarantee (Defects)
We stand behind our craftsmanship. If something arrives with a manufacturing defect, we’ll make it right.
Email pablo@pablobonilla.com with your name, Order ID, and a photo of the issue.
Normal wear-and-tear or damage from incorrect washing isn’t considered a defect.
Shipping & Delivery Notes
We provide tracking in your ship confirmation so you can follow your package.
Sometimes carriers mark packages “delivered” a bit early—they usually arrive within 2 business days after that scan.
We can’t be responsible for packages lost or stolen after delivery. If it’s still missing after 2 business days, email pablo@pablobonilla.com and we’ll help investigate.
How to Start a Return or Exchange
Email pablo@pablobonilla.com with your Order ID and whether you’d like a return or exchange (include the new size/style if exchanging).
We’ll reply with simple next steps and the return address.
Pop it in the mail—once it’s on the way, we’ll queue your refund or ship your exchange.
